The team

Crisis Workers

Crisis workers are there to support you through a forensic medical examination, if this is what you require. They will help you to make sure you understand the process whilst also taking into account how you are coping and what support you need after the examination. Crisis workers are trained to offer you emotional and practical support throughout and you are their priority.

Our crisis workers are also on the end of the phone 24/7 to give you any advice or information you need about the support at Spring Lodge or, if you need other specialist support, they will be able to signpost you to other agencies.

Daytime Support Workers

A daytime ISVA Support worker can be reached between 9am and 5pm Monday to Friday in lieu of an ISVA and can offer advice and information to anyone looking at their options and needing to know what they can do. For example you may wish to not report but instead give anonymous intelligence to the police. You may just need help accessing sexual health or counselling we can help you with this.


An ISVA can support any individual over the age of 18 who is going through the criminal justice process for rape, sexual assault or historical sexual abuse in the past. They support everyone in a non judgemental way and will work with you to access your needs. They can also help the person access other available support and services to address both their short and long term goals. They will ensure that if they cannot help with a certain issue they will provide details of an agency that can.

In summary the ISVA Service will:

  • Give impartial information on the criminal justice process and what to expect if they report to the police.
  • An ISVA can then fully support the person through the criminal justice system from report to court including attending the trial with them.
  • Carry out a risk assessment and give information on health, wellbeing and other services related to this.
  • Help the person to think about their safety and what can be done to improve this.
  • Provide emotional support.
  • Advocate on their behalf to enable confidence and control for the individual over what happens to them.
  • Refer them to other services that may benefit them such as specialist counselling, domestic violence support, sexual health, mental health, substance misuse.
  • Attend pre-trial visits, trial and apply for criminal injuries compensation following trial.