Some of your frequently asked questions answered…
We have published some helpful answers to your frequently asked questions on this page.
Spring Lodge is for anyone 14 years or over who wishes to talk to someone about their options following rape, sexual assault or sexual abuse. This can be recent or in the past.
You don’t have to be referred. It’s up to you if you want to talk to see us. You can contact us directly and if you call during Monday to Friday 9am till 5pm you will reach someone at the centre, if you call out of hours then a trained telephone operator will put you through to one of our specialist workers who are on call out of hours.
Our worker will treat your call with sensitivity and try to understand what help you need which may vary depending on when the incident has happened, your age and circumstances, so they will listen to what you have to say but may also need to ask you some questions. They will explain your options and help you to understand what this means, please feel free to ask us any questions which may help you. Ultimately we hope that by the end of your call you will have made an appointment with us if appropriate or have gained the information you need to process further.
We would like to know who you are and certainly during any call we may wish to address you by your name so we would be pleased if you can tell us your name, even if it’s a first name, also we will ask your age so we can help you age appropriately. If you then wish to book an appointment with us then we will need more details but please be assured that as with any NHS organisation we have a duty to protect your information under the NHS Code of Practice on Confidentiality.
Our centre is the dedicated place where any medical following a sexual offence would take place for the county so be assured that if you do need a medical then we have excellent facilities here which are comfortable and safe. The police or staff will listen to what you are telling them and combined with medical experts they will consider if a medical is relevant. Nothing will happen without your consent if they deem this to be helpful to you and your case and you will be supported and the process explained throughout.
Emotional support is part of our service combined with giving information and helping you to navigate the legal process or other services and many people find speaking to one of our workers and getting this support however brief or lengthy very helpful in terms of their wellbeing. We do not provide counselling however, if this is required please take a look at our links page or call us as we can help to signpost you to some more in depth emotional support as appropriate.
Yes, your safety is very important to us and Spring Lodge is a secure centre; no-one is allowed in without us knowing who they are. We do not publish our address so you may wish to ask for this when making an appointment.
No you don’t have to talk to the police if you do not wish to and there are no police officers based on site. However as we are a joint centre if police are on present on site for reasons of use then your presence from them will be kept confidential. You can come to talk to us and then at a later date chose to talk to the police if you wish to.
We will not disclose your information to a third party without your permission unless the health and sfaety of yourself or others is at risk or we are required to do so by law. It may be reassuring to know that all staff here follow the Lincolnshire Partnership NHS Foundation Trust’s confidentiality statement which means that we have a legal duty to maintain the highest level of confidentiality for service user information. Sometimes other agencies are involved in your care and we may need to share information with them and sometimes we have a statutory duty to do so but anyone else who receives information about you from us also has a legal duty of confidence. We will only provide information about you to your relatives and carers if you expressly wish us to do so.